Outcome-Driven Performance Management

With our outcome-driven performance management system, we help you shift from dry processes, disengaging conversations, and minimal real-life impact to meaningful actions, observable behaviors, stronger managerial support, and measurable results.

Skills
Knowledge
Behaviors
Duties
Outcomes
Performance Excellence Framework
Duties, Knowledge, Skills, Behaviors, and Outcomes each employee needs to perform in their current role and prepare for the next one.

Measure and monitor your people’s abilities.

Aling capabilities with organizational objectives.

Identify critical gaps and design an intervention for addressing them.

Develop and monitor KPIs and OKRs that will help you elevate your performance.

Translate duties, SOPs, job analysis and desired outcomes into skills, knowledge and behaviors.

Prepare employees and the organization for emerging skills.

How we can help

4-week Quick Wins Program

Start with the basics and implement key improvements in your current system.

Performance System Audit

We review your current performance management system, how you use it, and the performance challenges you face - including your goal-setting, review cycles, performance conversations, performance-related processes.

Current System Activation

We leverage and activate your current system - with minor improvements if needed. 

Outcome-Driven Performance Scheme

We clarify the desired outcomes that are relevant for each role and team, including KPIs and OKRs and we develop the appropriate rating and evaluation scheme - whether it is a rating assessment, OKR monitoring or KPI measurement.

Manager Enablement

We train the managers to set goals, give feedback, lead performance conversations, and use the competency framework & performance schemes effectively.

8-week Skills-Management Program

Start with the basics and implement key improvements in your current system.

Team and Role Analysis

Through interviews with employees and supervisors and analysis of job descriptions and role manuals, we acquire and in-depth insight of the skills, knowledge, behaviors, duties and outcomes required for each role.

Skills Blueprint

Equipped with the insights of the Team & Role Analysis, we create the master lists of skills each role need to perform. 

Outcome-Driven Performance Scheme

We clarify the desired outcomes that are relevant for each role and team, including KPIs and OKRs and we develop the appropriate rating and evaluation scheme - whether it is a rating assessment, OKR monitoring or KPI measurement.

Competency Framework

Using the analysis insights we build the competency framework for each role and team.

16-week Pro Program

Reinvigorate your performance system.

1

Performance System Audit

We review your current performance management system, how you use it, and the performance challenges you face - including your goal-setting, review cycles, performance conversations, performance-related processes.

2

Organigram and Relationships

Understand and map the organization's structure: business units, departments, teams, and roles.

3

Team and Role Analysis

Through interviews with employees and supervisors and analysis of job descriptions and role manuals, we acquire and in-depth insight of the skills, knowledge, behaviors, duties and outcomes required for each role.

4

Skills Blueprint

Equipped with the insights of the Team & Role Analysis, we create the master lists of skills each role need to perform. 

5

Competency Framework

Using the analysis insights we build the competency framework for each role and team.

6

Outcome-driven Performance Scheme

We clarify the desired outcomes that are relevant for each role and team, including KPIs and OKRs and we develop the appropriate rating and evaluation scheme - whether it is a rating assessment, OKR monitoring or KPI measurement.

7

People

We connect your people to with their teams & roles and with the respective performance schemes and assessors, so they are ready to move to the evaluation stage.

8

Assessment

We then proceed with the assessment - a diagnostic method to understand where our people are with relation to where they should or would like to be.

9

Manager Enablement

We train the managers to set goals, give feedback, lead performance conversations, and use the competency framework & performance schemes effectively.

10

Performance Activation

Equipped with the assessment results we design Individual Development Plans - the learning interventions that will help teams and people generate the desired outcomes by upgrading their skills, knowledge, behaviors and realigning them with their duties and responsibilities.

12-month Performance Advisory

Reinvigorate your performance system.

System Maintenance & Optimization
  • Keep the system alive.
  • Update performance templates, playbooks, and KPIs as business evolves.

  • Integrate any new roles, departments, or locations into the system.

  • Ensure the system remains lean and easy to use.

Quarterly Performance Reviews & Calibration
  • Review company performance data & metrics with leadership.

  • Identify underperforming teams or individuals early.

  • Calibrate expectations so all managers assess consistently.

Skills & Capability Tracking
  • Update Skills Gap Map every 6 months.

  • Track progress on closing identified skills gaps.

  • Recommend “right-skilling” priorities based on market/industry shifts.

Manager Support & Coaching
  • On-demand coaching calls for managers dealing with tough performance cases.

  • Monthly group Q&A or skill clinics for all people managers.

  • Tools, scripts, and templates for feedback conversations, goal setting, and performance reviews.

Executive/Strategic Advisory
  • Strategic counsel to leadership on org structure, talent planning, and succession.

  • Early warning on cultural or engagement risks from on-the-ground feedback.

  • Benchmarking against industry best practices.

Right Skilling

Future-proof your team

Your business isn’t competing with other companies — it’s competing with the pace of change. Technology shifts, customer expectations evolve, and what worked yesterday can make you obsolete tomorrow.

That’s why we also work on Right-Skilling — identifying the exact skills your people need now and the ones they’ll need next to keep you ahead of the curve. It’s targeted, data-driven, and tied directly to your business goals. We map your team’s current capabilities, forecast what the market will demand, and close the gap before it costs you revenue, customers, or talent.

The result?

  • You keep top performers engaged because they see a future with you.

  • You reduce costly turnover by giving people the tools to succeed.

  • You create an organization that adapts faster than the competition.

In a world where skills have a shelf life, future-skilling is your competitive advantage — and the companies that master it will own the future.

Performance Excellence in Action

1
Sentient In Action: Developing A Performance Management System
The Challenge A hotel with 300 employees faced a challenge with its conventional performance management...
3
Sentient In Action: Implementing a Feedback Culture
The Challenge A marketing agency encountered challenges in identifying and prioritising areas for improvement...
8
Sentient In Action: Implementing Right-skilling
The Challenge An international organisation with 13,000 employees operating in 190 countries faced a...

Looking to improve your people’s performance and organization’s outcomes? 

Generating outcomes and improving people’s performance is a common theme among all the leaders we work with.
Let’s connect and see how we can be of service to you as well.