Know Your Hotel
We design, produce, and deliver custom interactive learning modules that help new staff quickly acquire and retain essential knowledge about your hotel and their role.
Hotels live and breathe service — but every season brings waves of new staff, frequent turnover, and the same training headaches: new hires are unfamiliar with the property and information is quickly forgotten, leaving guests with inconsistent service.
Our interactive learning experiences transform onboarding & ongoing learning into an engaging, memorable experience. Each module is designed to help new employees absorb and retain key knowledge so they can perform confidently from their very first shift.
Challenges Hotel Managers and HODs face
Managers make a big effort to train their new staff, with little results and slow progress.
Take the burden of the managers to train their staff, designing and delivering programs that make information stick.
When you hire new staff during the season (after the official onboarding) training is ad-hoc and ineffective, leaving both managers and new hires stressed and unproductive.
We design programs that are accessible at any time, so new hires can get up to speed faster and with less managerial intervention.
Current training approaches are ineffective as they are based on telling, showing and describing everything at once. People get confused and remember only a fraction of what was presented.
We know how to design learning experiences that leverage a wide spectrum of learning tools and methodologies, so that more learners remember more of the newly acquired knowledge.
How we help
Hotel
Information for all employees.
Seasonal hires often spend the first weeks feeling lost — literally. They waste time figuring out where things are, depend too heavily on colleagues, and sometimes misdirect guests.
How we help:
Interactive property maps with clickable hotspots for every area
Video walkthroughs of key locations
Flashcards to quickly memorise outlet names and positions
These tools help employees get familiar with the layout before their first shift, so they can confidently guide guests and navigate the property like they’ve been there for years.
Guests expect insider recommendations, but new hires often lack local knowledge or confidence.
How we help:
Interactive maps with clickable local attractions
Short video tours of nearby highlights
Flashcards of “top 10” must-visit spots with key details
With these tools, staff can offer spot-on suggestions that make your hotel the trusted starting point for local adventures.
Rooms Division & Front Office
Information for Receptionists, Guest Relations Agents, Concierge, Porters
Without a clear understanding of room categories, staff give vague answers, miss upgrade opportunities, and sometimes overpromise.
How we help:
Virtual 360° room tours showing exact layouts and features
Comparison flashcards to memorise differences between room types
Quick quizzes to test knowledge on amenities, sizes, and views
With these tools, staff can confidently describe each room type, match it to guest needs, and upsell effectively.
Signature experiences or guided tours are under-promoted simply because new staff don’t know enough about them.
The solution:
Experience showcase videos simulating the guest’s point of view
Matching games to pair experiences with guest types (families, couples, adventurers)
Knowledge quizzes to ensure employees can recall key details on demand
This transforms staff into passionate advocates for your hotel’s experiences.
Facilities like spas, gyms, and kids’ clubs include many details employees have a hard time remembering, often go unused by guests because staff mention them vaguely or forget entirely.
How we help:
Bite-sized interactive videos showing the amenities in use
Memory flashcards covering opening hours, benefits, and features
Pop quizzes to reinforce knowledge over time
Employees will be ready to highlight amenities enthusiastically, increasing guest satisfaction and on-site revenue.
Promotions and loyalty perks often get forgotten or awkwardly explained, leading to missed opportunities.
How we help:
Animated explainer videos breaking down each offer
Flashcards to memorise key benefits and terms
Gamified quizzes to keep details fresh in mind
Staff will naturally weave these into conversations, driving enrolment and repeat bookings.
F&B
Information for Waiters, Hosts, Captains, Maître, Buffet attendants.
Seasonal waitstaff or room service attendants often arrive without knowing the menu. They may misdescribe dishes, hesitate when asked about ingredients, or fail to upsell specials.
How we help:
Interactive dish galleries with photos, ingredients, and key selling points
Allergen & dietary filter tools for quick reference
Flashcards to memorise descriptions and key pairings
Scenario-based quizzes where staff recommend dishes to different guest needs (vegan, gluten-free, child-friendly, etc.)
Employees confidently explain dishes, suggest the right options, and create a dining experience that feels informed and personalised.
New hires may not know your wine selection, can’t confidently pronounce names, or feel uncomfortable making pairing suggestions — which means guests default to the cheapest option or skip wine altogether.
How we help:
Interactive wine list explorer with tasting notes, origin maps, and pronunciation guides
Flashcards for varietals, regions, and food pairings
Gamified pairing challenges where staff match wines to menu items
Mini-quizzes to reinforce recall over time
Your team can recommend wines naturally, upsell with confidence, and enhance the guest’s dining experience — while increasing wine sales.
Many seasonal servers know the wine list but struggle to confidently suggest the right wine for a guest’s meal. They may default to “house wine” or avoid making suggestions altogether, missing opportunities to enhance the dining experience and increase revenue.
How we help:
Interactive pairing guide linking each menu item to ideal wines
Video lessons explaining flavour profiles, acidity, tannins, and body in simple terms
Flashcards for quick recall of key pairings and wine descriptors
Gamified pairing challenges where staff match wines to sample orders in timed exercises
Result: Employees can make pairing suggestions naturally and persuasively, adding value to the guest’s meal while boosting wine sales and upselling opportunities.
Many seasonal bartenders and servers lack familiarity with your cocktail list, struggle to remember ingredients, or can’t describe flavours in an enticing way. Guests may miss out on signature creations simply because they aren’t recommended.
How we help:
Step-by-step video demos of cocktail preparation
Flashcards with ingredients, garnishes, and flavour profiles
Signature drink storytelling videos that give staff a “sales script” for each drink
Timed quizzes to encourage quick recall in busy service
Staff can describe cocktails vividly, promote your signatures with enthusiasm, and guide guests to try something new — boosting bar revenue.
New seasonal staff often have little experience setting up or maintaining a buffet to hotel standards. They may arrange items inefficiently, overlook hygiene protocols, or fail to keep the display looking fresh and appealing — leading to guest dissatisfaction and food waste.
How we help
Step-by-step instructional videos showing correct buffet layout, replenishment, and presentation techniques
Interactive checklists for setup order, hygiene steps, and service flow
Flashcards covering key items, allergen labeling, and portion guidelines
Scenario-based challenges where staff solve common buffet issues (low stock, messy displays, guest congestion)
Employees can set up and maintain the buffet with confidence, ensuring it looks inviting at all times, meets safety standards, and enhances the overall dining experience.
Kitchen
Information for Sous Chef, Cooks, Trainees, Bakers, Pastry
Seasonal cooks often join with little familiarity with the hotel’s recipes, plating standards, or preparation methods. This can lead to inconsistencies in taste, presentation, and portion size — damaging the hotel’s culinary reputation and guest satisfaction.
How we help:
Step-by-step cooking videos demonstrating each recipe from prep to plating
Downloadable recipe cards with exact measurements, cooking times, and presentation notes
Flashcards to memorise ingredients, cooking steps, and allergens for each dish
Interactive quizzes to test knowledge of recipes and quality standards
Scenario-based challenges where cooks adjust recipes for special dietary requests
New cooks can quickly master your kitchen’s signature dishes, ensuring consistent flavour, appearance, and quality — even during peak season.
New kitchen staff often spend their first days just figuring out where equipment, storage, and prep areas are located. This slows service, creates dependency on other team members, and increases the risk of mistakes or hygiene breaches.
How we help:
Interactive kitchen map with clickable stations (prep, cooking, plating, washing, storage, cold room, dry store, etc.)
360° video walkthrough showing the flow from goods receiving to service pass
Flashcards to memorise where specific tools, ingredients, and equipment are kept
Scenario challenges where staff choose the fastest, safest route to complete a task
New hires understand the kitchen’s layout before their first shift, reducing onboarding time, improving workflow, and allowing them to operate confidently from day one.
Internal Learning Libary
Your Hotel’s Knowledge — Captured, Preserved, and Always Accessible
In seasonal hotels, much of the most valuable knowledge lives in the heads of experienced staff — and disappears when they leave at the end of the season. Every year, new hires start from scratch, and training becomes a race against the clock.
We help you break that cycle.
By turning essential knowledge — like property layout, room types, outlets, amenities, menu items, wine pairings, buffet setup, kitchen tours, and more — into interactive, on-demand learning modules, your hotel builds an internal library that never leaves with the staff.
Our approach:
Capture your unique know-how in engaging formats — interactive videos, flashcards, quizzes, and virtual tours.
Store it in a central learning hub so every employee, new or returning, can learn at their own pace, from anywhere.
Keep it fresh by updating modules with new offers, experiences, or menu changes — ensuring your team always has the latest information.
The result:
Instead of losing knowledge every season, you grow it. Each year’s training builds on the last, raising service consistency, speeding up onboarding, and protecting your hotel’s standards long-term.
Struggling with your new hires to learn and remember information about your hotel?
We can help.
Let’s connect and see how.